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Repeat prescriptions are for preparations authorized
by your Doctor for you to receive on a repeated basis for a fixed
period without you having to see your Doctor. You must still be seen at least
annually to continue receiving them. Authorized drugs are listed on the right
hand side of the computer printout given to you with each repeat prescription
issued. Only these items can be issued as repeats. If there are medications you
take regularly that are not on the list please ask your Doctor if they may be
To request a repeat tick the boxes on the request form for the preparations you
need. If you tick nothing you will receive none! But please only request those
that you need to avoid waste. You may arrange to obtain your prescription in
- Simply send or hand in your request form
and it should be available for you to collect in 2 working days.
- Provide a stamped-addressed envelope and we
will post it back to you.
- Mark in the space provided which chemist
you wish to use and the prescription will be collected by the chemist, and
made up ready for you to collect. For this please allow at least 3
- Register with Patient Access and
order repeats online
Please remember that when you ask for your prescription to go to the chemist
the prescription is left at reception for your chemist to collect on your
behalf. Although we will will help as much as possible, we cannot accept any
responsibility if the prescription goes astray after it has been collected from
us by you or any other person acting on your behalf.
Please also note that if you request any
alterations to your prescription it will substantially delay it's return as it
may have to receive additional attention from your Doctor and cannot be processed
in the usual way.
***Prescription ordering by phone ceases from
30 September 2017***
From the end of September 2017 we will no longer be accepting repeat medication
requests over the telephone.
After a number of years of accepting repeat medication requests over the
telephone, we regret that we can no longer do this for the reasons given below.
The problems encountered have been raised with the Patient Participation Group
and it has been agreed that we will no longer accept telephone requests.
Why Are We Changing?
• Our new systems will be much safer for patients.
• Some requests for medication over the phone are not clear and it can take
considerable time and effort to clarify what is required.
• Written requests avoid potential confusion and medication errors.
• In addition to improving patient safety it will reduce the number of telephone
calls to the practice which will improve telephone access for those in need of
emergency help, advice or making an appointment.
We understand this may cause patient some concerns initially when this service
is no longer available, but there are many better ways that prescriptions can
now be ordered safely that do not rely on phoning the surgery.
How do I re-order my repeat medication?
You can request your repeat medication in any of the following ways:
• Through your pharmacist. Most pharmacies offer the service where patients can
order their next supply of repeat medication in the pharmacy when they collect
their current supply, saving them an unnecessary trip to the surgery. The
pharmacy team will confirm which items you will require, and order the repeat
prescription from the surgery on your behalf, collect it and have the medicine
ready and waiting to collect.
• On the internet via our Patient Access services. This is the easiest and
safest way to order your repeat medication directly from us. This service
provides you with a list of medication currently on repeat and can send your
request direct to our clinical system. There is also the option of leaving a
message for the doctor to let them know how you are getting on or to ask for a
change in dose/frequency etc. Patient Access is also available as an App for
your iPhone or Android device. Visit www.faldoc.co.uk for more information.
• In person On paper, preferably by using the tear-off slip on the right side of
the prescription indicating clearly the items you require (there is a post box
for prescription requests by the door as you enter the Health Centre)
Each time a prescription is issued to you, a counterfoil is printed by your
Pharmacist which lists all the medications you currently have on repeat. Tick
the medications that you require and either hand the counterfoil to the surgery
staff, or deposit it at the prescription collection box. If the Surgery is
closed you can post the slip through the letterbox at the surgery and this will
be dealt with upon the next working day.
• By post. Post the completed counterfoil to us with a stamped, self- addressed
envelope should you require the prescription to be posted back to you.
At least 48 hours’ notice (two full working days) is needed to have your
prescription ready for collection. Please help us by ordering as early as
Urgent and late requests put considerable strain on the Practice staff and the
service we provide our patients.
Please allow 72hrs when requesting collection from a pharmacy and 5 working days
when the pharmacy needs to deliver. We cannot tell you when the pharmacy will
deliver. Please discuss this with your pharmacy.
At this practice we use Electronic Prescription Services (EPS) to send your
prescription directly to your nominated pharmacy. EPS massively reduces the
number of paper prescriptions and avoids any danger of prescriptions being
misplaced. If you have not nominated a pharmacy please do so and do not forget
to tell us if you wish to change your nominated pharmacy. You can change your
nomination at any time.
04 September 2017